This website is designed to be used by everyone, including disabled people — a diverse group that makes up 24% of New Zealand’s population.

On this page

Experiencing accessibility issues?

Let us know if:

In your message include:

For tips on reporting website accessibility problems, see contacting organisations about inaccessible websites — W3C.

Contact us


Postal address:
Web Standards Team
Digital Public Service
Department of Internal Affairs
PO Box 805
Wellington 6140

Phone: 0508 468 883 (Toll-free)

Make a formal accessibility complaint

To make a formal complaint, see the Complaints Procedure on the Department of Internal Affairs website.

If you make a complaint and you are not satisfied with the response, you can get support. To learn about your options, see:

About the accessibility of this website

The Department of Internal Affairs (DIA) owns and manages the content on this website. It is designed to be used by as many people as possible. The text should be easy to see and read.

At a minimum, this website aims to:

This means that you should be able to:

Conformance status

On 8 June 2023, all web pages at conform to WCAG 2.1 at Level AA, except for pages with any of the following features:

The technologies relied upon for the content on this site include HTML, CSS, JavaScript, and ARIA.

If you experience any other accessibility barriers, please let us know.

What we are doing to improve the accessibility of this website

DIA is investigating solutions to this site’s WCAG conformance issues. We will continue to review this site for accessibility using automated and manual testing to discover how we are doing and where we can improve.

Our commitment to accessibility

As signatory to the Accessibility Charter, DIA is committed to delivering all information on this website so that it is accessible.

Accessibility tips for using this website

Here are some tips that may help to make your experience on this website more accessible.

Make content on a web page larger

NZ Relay assistance

If you are Deaf, hearing impaired, Deaf-blind, or speech impaired, you can use the free NZ Relay telecommunications assistance service to phone any numbers on this website.

Device configuration and assistive technology support

You can modify your device to suit your individual accessibility needs.

Table 1: Modify your device

Technology company Support
Microsoft Accessibility Learn about built-in accessibility tools and features in Microsoft Technologies like Windows.
Apple Accessibility Find out how Apple supports inclusive use of Mac computers and portable devices like iPhone, iPad, Watch, TV and HomePod.
Google Accessibility Read about Google’s support for devices using the Android operating system, like smart phones and tablet computers.