This website is designed to be used by everyone, including disabled people — a diverse group that makes up 24% of New Zealand’s population.
On this page
- Experiencing accessibility issues?
- Make a formal accessibility complaint
- About the accessibility of this website
- Our commitment to accessibility
- Accessibility tips for using this website
Experiencing accessibility issues?
Let us know if:
- there is information on this website that you cannot access
- you need any content sent to you in a different format
- you have suggestions on how we can improve the accessibility of this website.
In your message include:
- the address (URL) of the web page
- your name
- your email or postal address
- if applicable, the format you need — for example, audio compact disc (CD), braille, New Zealand Sign Language (NZSL), Easy Read.
For tips on reporting website accessibility problems, see contacting organisations about inaccessible websites — W3C.
Web Standards Team
Digital Public Service
Department of Internal Affairs
PO Box 805
Phone: 0508 468 883 (Toll-free)
Make a formal accessibility complaint
To make a formal complaint, see the Complaints Procedure on the Department of Internal Affairs website.
If you make a complaint and you are not satisfied with the response, you can get support. To learn about your options, see:
About the accessibility of this website
The Department of Internal Affairs (DIA) owns and manages the content on this website. It is designed to be used by as many people as possible. The text should be easy to see and read.
At a minimum, this website aims to:
- meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as per the NZ Government Web Accessibility Standard
- work on the most common browsers, platforms and devices, and with assistive technologies.
This means that you should be able to:
- change colours, contrast levels, fonts and text size
- zoom in up to 400% without spilling off the screen or having to scroll horizontally at small resolutions
- navigate the website using just a keyboard, switch, or speech recognition software
- navigate the website using a screen reader — including the most recent versions of JAWS, NVDA and VoiceOver.
- the “Link copied to clipboard” tooltip that is displayed upon clicking a “Copy link to this section” button — the tooltip disappears after a few seconds, which is not enough time for some users to read it, failing WCAG 2.1 Success Criterion 2.2.1 Timing Adjustable
- the YouTube video player — the player has some accessibility issues including, but not limited to, the following:
- some text, such as the video’s title, has insufficient contrast depending on the video’s background, failing WCAG 2.1 Success Criterion 1.4.3 Contrast (Minimum)
- some controls lack a visible focus indicator, failing WCAG 2.1 Success Criterion 2.4.7 Focus Visible
- the visible focus indicator can have insufficient contrast, depending on the video’s background, failing WCAG 2.1 Success Criterion 1.4.11 Non-text Contrast.
If you experience any other accessibility barriers, please let us know.
What we are doing to improve the accessibility of this website
DIA is investigating solutions to this site’s WCAG conformance issues. We will continue to review this site for accessibility using automated and manual testing to discover how we are doing and where we can improve.
Our commitment to accessibility
As signatory to the Accessibility Charter, DIA is committed to delivering all information on this website so that it is accessible.
Accessibility tips for using this website
Here are some tips that may help to make your experience on this website more accessible.
Make content on a web page larger
- Chrome: Zoom in or out on your current page — Google
- Edge: Increase default text size — Microsoft
- Firefox: Increase the size of web pages — Mozilla
- Safari: Zoom in on web pages — Apple
Print a web page in large text
- Select the browser’s ‘print’ function.
- In the settings, adjust the scale to the text size you want — the larger you make the scale, the larger the text on the printout will be.
- Print the page.
NZ Relay assistance
If you are Deaf, hearing impaired, Deaf-blind, or speech impaired, you can use the free NZ Relay telecommunications assistance service to phone any numbers on this website.
Device configuration and assistive technology support
You can modify your device to suit your individual accessibility needs.
|Learn about built-in accessibility tools and features in Microsoft Technologies like Windows.
|Find out how Apple supports inclusive use of Mac computers and portable devices like iPhone, iPad, Watch, TV and HomePod.
|Read about Google’s support for devices using the Android operating system, like smart phones and tablet computers.